ACH Online Transactions and an IVR Solution: The Perfect Partner for your Business

Businesses offering automated payment options for customers allow the customers to experience efficiency with added security during the transaction. Even smaller businesses are adopting ACH transactions that provide quicker and more cost-effective ways to process online payments. The ACH network is widely used for payroll deposits, mortgage bills, utility bills, insurance bills, business-to-business payments and e-commerce payments.

Many benefits are associated with ACH online transactions, such as timely payments, lower processing fees compared to credit card transactions, faster access to funds and perhaps most importantly—security. Incorporating ACH into your business may attract customers who are not willing to use credit cards online, generating more revenue. ACH transactions can be processed in a variety of different ways. Processing payments by phone service is known as IVR solution which is flexible in nature when it comes to addressing specific business requirements. 

 Interactive Voice Response (IVR) empowers a business to process credit cards or an ACH (eCheck) transaction with the help of any standard touchtone phone or cell phone. The IVR payment system enables customers to pay bills without having to speak with a live representative. Through IVR, payments are submitted instantly and securely.  

A standard IVR deployment efficiently enables customers to submit payment. If desired, businesses can opt for advanced versions with data-driven features where customers can hear account specific information. Generally, English and Spanish language support is available by default, but businesses can include additional language support if necessary. Some internet-enabled payment solutions providers offer customized IVR and deployment for no additional upfront investment or setup fee.

Businesses are always concerned about how to improve service and reach more customers. Offering customers easy, simple, and secure payment methods is also another major concern for businesses. By taking advantage of today’s technology, businesses can easily achieve these goals. With the availability of powerful and affordable ACH processing and Credit Card processing solutions, businesses have the opportunity to open up their products to the internet population.

ACH processing solutions, such as IVR, can help businesses achieve a perfect balance between customer satisfaction and business growth.